Privacy Policy seru88 — Protecting Your Personal Data is Our Priority

1. Introduction

Seru88 ("we", "Platform") deeply values the trust you place in us when you register and use our online entertainment platform. This Privacy Policy is designed to clearly and transparently explain how we handle your personal data — from how it is collected to how it is protected and used.

This policy applies to all users of the seru88.vu website, the Seru88 mobile app, and all related services we offer. It should be read together with Terms and Conditions which forms part of the overall agreement between you and seru88.

As a platform serving users in Malaysia, we operate under strict and responsible data protection principles. We never sell, rent, or disclose your personal data to any third party for marketing purposes without your explicit consent.

2. Personal Data We Collect

We collect various types of information depending on how you interact with the seru88 platform. The following are the main categories of data we collect:

We only collect data that is strictly necessary for the stated purposes. You are not required to provide any additional information beyond what the platform operationally needs.

3. How We Use Your Data

The personal data we collect is used for the following purposes, all within the bounds of legitimate platform operational requirements:

• Account Management: Create, manage, and maintain your member account securely.
• Transaction Processing: Process deposits, withdrawals, and all financial activities on the platform.
• Identity Verification (KYC): Verify your identity to meet anti-money laundering (AML) requirements and comply with industry standards.
• Platform Security: Detect and prevent fraud, unauthorized access, and suspicious activity that could affect other members.
• Service Improvement: Analyze usage patterns to improve the overall user experience, platform speed, and game quality.
• Service Communications: Send important notices related to your account, transactions, policy updates, and security information.
• Customer Support: Handle inquiries, complaints, and support requests you submit to our support team.
• Legal Compliance: Fulfil legal obligations and applicable regulatory requirements.

We do not use your data for any purposes not stated above without first obtaining your consent.

4. Data Sharing with Third Parties

Seru88 does not sell or rent your personal data to any third party. However, in certain limited circumstances, we may share your information with the following parties:

• Payment Providers: Required financial information is shared with FPX providers, e-wallet services, and other payment processors integrated with our platform to process your transactions.
• Game Providers: Minimal game session information is shared with game software providers to ensure correct and secure content delivery.
• Legal Authorities: We will disclose information when required by court order, police investigation, or valid regulatory obligation.
• Identity Verification Services: Trusted third-party KYC providers assist us in verifying member identities in accordance with international AML standards.
• Analytics Services: Anonymised and aggregated usage data that helps us understand platform usage patterns for improvement purposes.

All third parties with whom we share data are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.

5. Cookies & Tracking Technology

Seru88 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login sessions, security, and navigation. These cookies cannot be disabled.
• Performance Cookies: Collect information on how you use the platform to help us improve site speed and usability.
• Functional Cookies: Store your preferences such as language, time zone, and display settings for a more personalized experience.
• Analytics Cookies: Helps us understand which pages are visited most frequently and how users navigate within the platform.

You may manage or disable non-essential cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the full functionality of the Seru88 platform.

6. Data Security

Protecting your personal data is seru88's highest priority. We implement multiple layers of technical and organizational security measures to ensure your data remains protected at all times:

• 256-bit SSL Encryption: All data transmitted between your device and seru88's servers is protected by industry-grade encryption.
• Two-Factor Authentication (2FA): An additional security layer to protect your account from unauthorized access.
• Continuous Monitoring: Our security systems monitor for suspicious activity 24 hours a day, 7 days a week.
• Strict Access Control: Only authorized personnel may access members' personal data, and solely for legitimate operational purposes.
• Regular Security Audits: Our platform undergoes regular penetration testing and security audits conducted by independent experts.
• Secure Data Backup: Data is stored in a secure server environment with regular backups to prevent data loss.

While we take all reasonable steps to protect your data, no data transmission over the internet can be guaranteed 100% secure. If you suspect any security breach on your account, please contact our support team immediately.

7. Your Rights as a Data Owner

As a seru88 member, you have the following rights regarding the personal data we hold:

To exercise any of the above rights, please contact our support team. We will process your request within a reasonable timeframe and provide a written response.

8. Data Retention Period

Seru88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.

• Active Account Data: Retained for the duration of your active account and for any additional period required after account closure for audit and compliance purposes.
• Transaction Records: Retained for a minimum of five (5) years in accordance with legal requirements relating to financial reporting and AML.
• KYC Documents: Retained for the duration of the active account and a minimum of three (3) years after account closure.
• Communication Logs: Customer support interaction records are retained for two (2) years for quality control purposes.
• Cookie Data: Session cookies expire automatically when you close your browser; persistent cookies are stored for a set duration.

Once the defined retention period expires, your data will be securely deleted or anonymised from our systems.

9. Links to Third-Party Websites

The seru88 platform may contain links or references to third-party websites for informational convenience. Please note that this Privacy Policy applies solely to the seru88 platform.

Seru88 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of every website you visit. The presence of a link to an external site does not imply that seru88 endorses or validates the content or policies of that website.

10. Privacy Policy Amendments

Seru88 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. Any material changes will be communicated to you via an in-platform notice or email to your registered address.

The "Last Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. Your continued use of the seru88 platform after any amendments are published constitutes acceptance of the revised terms. We encourage you to review this page periodically.

11. Contact Us Regarding Privacy

If you have any inquiries, concerns, or wish to exercise your privacy rights, please contact the seru88 Privacy Officer through the following channels:

• Privacy Email: [email protected]
• Live Chat Support: Available 24/7 via the chat icon on the platform
• Mailing Address: seru88 Privacy Office, seru88.vu

We strive to respond to all privacy-related inquiries within seven (7) business days. For more complex requests, we will inform you of the estimated time required.